Job Posting
​​​​Assistant Manager of Visitor Experience

The Museum is seeking two new Assistant Managers in the Visitor Experience Department, which works toward ensuring that every visitor has an exceptional onsite experience.  These newly created positions will be instrumental in developing, training and overseeing a brand new team of roughly 40 in-gallery staff, and will provide day-to-day leadership to this new team and to the Whitney’s volunteers. This is an exciting opportunity for an enthusiastic and driven self-starter to build the Whitney’s new team of Gallery Assistants.  The Assistant Managers report to the Manager of Visitor Experience. The schedule is Wednesday through Sunday, including one evening a week (either Friday or Saturday).

Responsibilities:

  • Assist in planning for, recruiting, onboarding and providing leadership to the new Gallery Assistants team of roughly 40 full and part-time staff
  • Oversee Gallery Assistant scheduling by creating daily staff schedules, managing time off and sick requests, minimizing overages, forecasting recruitment needs,  and reconciling schedules with payroll
  • Ensure that Gallery Assistants are ready for opening on a daily basis; ensure that the team is fully briefed at the start of each day and equipped to address visitor questions
  • Provide support to 100+ members of Museum’s Volunteer Program. Responsibilities include but are not limited  to, recruiting and onboarding, scheduling, hosting appreciation events, and day-to-day supervision and knowledge briefing
  • Inspire Gallery Assistants and Volunteers to achieve excellent customer service standards in the galleries
  • Ability to confidently and courteously handle any customer issues or complaints
  • Have up-to-date knowledge of all Whitney exhibitions, events and programs; assist the Manager of Visitor Experience in ensuring that this information is readily available to the entire Visitor Experience team
  • Assist in the delivery of ongoing training programs for both Gallery Assistants and Volunteers

Requirements:

  • 3+ years supervisory experience of a public-facing team 
  • Strong background in hospitality and customer service
  • Genuine interest in creating a warm and welcoming museum environment for visitors and staff
  • Friendly, professional and outgoing attitude
  • Demonstrated ability with scheduling  and payroll
  • Adaptable – able to course-correct independently in a fast-paced environment
  • Ability to regularly work weekends, holidays, and evening hours

Please send resume, cover letter and salary requirements to:  hr@whitney.org and state “Assistant Manager” in the subject line of the email.