Thank you for your interest in the Whitney Museum of American Art. To apply for a position, please send your resume, cover letter, and salary requirements to email@example.com.
Please be advised that due to the high volume of applications, we are only able to contact those candidates whose skills and background best fit the requirements of the job openings or internships. We will keep your resume on file should appropriate future openings become available. The Museum cannot assume responsibility for any original materials which are submitted. No calls, please.
The Whitney Museum of American Art offers both academic year and summer internship programs for university students.
The Whitney’s volunteer docents welcome and engage visitors by giving free daily public tours. If you would like to be considered for future docent training sessions, please send your contact information to firstname.lastname@example.org.
The Whitney Museum of American Art is an Equal Opportunity Employer. The Museum does not discriminate because of age, sex, religion, race, color, creed, national origin, alienage or citizenship, disability, marital status, partnership status, veteran status, gender (including gender identity), sexual orientation, or any other factor prohibited by law. The Museum hires and promotes individuals solely on the basis of their qualifications for the job to be filled. The Museum encourages all qualified candidates to apply for vacant positions at all levels. This description shall not be construed as a contract of any sort for a specific period of employment.
Administrative Assistant to Chief Financial Officer and General Counsel
A newly created position is available for a full-time Administrative Assistant reporting directly to both the Chief Financial Officer (CFO) and the General Counsel.
- Managing the day-to-day running of the Finance office and General Counsel’s office;
- Managing departmental calendars and resolving scheduling conflicts;
- Scheduling, organizing and confirming meetings with internal and external parties;
- Monitoring deadlines and coordinating materials needed from internal and external sources for routine meetings
- Preparing PowerPoints and other presentations;
- Helping with departmental files and record-keeping including tracking of budgets;
- Preparing and submitting invoice vouchers (via Concur);
- Drafting correspondence and managing communication with internal and external contacts;
- Completing basic research projects;
- Reviewing and filing vendor Certificates of Insurance (COI) for future reference;
- Other ad hoc projects as necessary
- Bachelor’s degree and 2 years administrative experience, museum or gallery a plus
- Outstanding organizational ability and attention to detail; strong computer skills, including Microsoft Office, Excel, and PowerPoint; excellent written and oral skills; good working knowledge of office practices and procedures; ability to work independently and manage multiple deadlines simultaneously
- Diplomacy, confidentiality, and teamwork skills are crucial
Application Instructions: Please send resume and cover letter to: email@example.com and state “Administrative Assistant” in the subject line. Position may be filled before, but applications will be accepted through October, 2017.
CHIEF COMMUNICATIONS OFFICER
The Chief Communications Officer works with Museum leadership to put forward a clear vision for communications in the service of guiding, refining and successfully conveying the Whitney’s overall institutional vision.
This is an opportunity for a multi-channel communicator to skillfully translate complex and often challenging ideas and concepts into articulate and compelling stories for both general audiences and sophisticated art world insiders.
The CCO reports to the Chief Operating Officer, and works closely with the Whitney’s Director, Chief Curator, and others responsible for creative content and program development. The CCO leads a team of 11 in Museum Communications and Public Relations, Digital Communications and Graphic Design as well as several external consultants.
- Significant senior-level communications experience, either in-house or at an external agency, with demonstrated expertise in creative and/or iconic brands; and multi-channel communications
- Proven ability to develop and articulate a vision for a leading brand
- Fluent in digital communication, with expertise across digital and social platforms
- Creative, inventive thinker
- Exceptional storytelling, presentation, and writing skills
- Entrepreneurial mindset
- Collaborative team player
- Strong ability to work in both creative and goal-driven environments
- Tech savvy and comfortable with performance metrics
- Ability to manage, motivate, inspire, and advocate for a team
- Warm, engaging style
- Impeccable integrity
- Passion for the mission—a keen interest in contemporary arts and cultures
Please send resume and cover letter including salary requirements to: firstname.lastname@example.org and state “Chief Communications Officer” in the subject line.
Coordinator of School and Educator Programs
A full-time position is available in the Education Department as the Coordinator of School and Educator Programs at the Whitney Museum.
Responsibilities for this position include:
- Organizing and coordinating all aspects of Guided Visit and Guided Visit + Studio Programs for Kindergarten through Twelfth Grade students.
- Organizing and coordinating 9 long-term School Partnerships with New York City schools.
- The hiring, training, oversight, and evaluation of a large team of freelance Museum Educators.
- Organizing programs or art workshops with Whitney artists for students and teachers.
- Supervision and training of an assistant and interns.
- Leading inquiry-based tours for students and teachers.
- Working with the Museum’s Group Services Department on the oversight and management of school group scheduling.
- Creating and managing budgets for current and future School and Educator programming.
- Coordination of all Educator Programs, including the development and implementation of Teacher Exchange, professional development workshops for Partnership and Neighborhood Friends Schools as well as with the NYC Department of Education, Summer Institutes, Educator Exhibition Previews.
- Creation and implementation of substantive evaluation projects.
- Creating and implementing an outreach plan for NYC schools, with a particular focus on art teachers.
- Development and management of online curricular materials such as Educator Guides.
- Maintaining statistics, records, and documentation of programs.
- Writing grants and grant reports and working on the NYC DOE schools contract.
- Meeting and communicating with foundations and donors.
- Contributing to the museum community through publications and conference presentations.
- Working across the Education Department on other collaborative projects such as artist residencies, outreach initiatives, or evaluation projects.
Curator/Associate Curator of Performance
The Whitney Museum seeks a curator or associate curator with a strong vision for performance within a museum context and an outstanding track record of programming in the performing and visual arts. Reporting directly to the Nancy and Steve Crown Family Chief Curator, the incumbent will create and oversee an ambitious program of performance art, music, dance, theater, and other related activities, as well as propose and organize exhibitions. He/she will play a key role in the evolution of the Whitney’s newly established theater and ensure the integration of performance within the overall artistic direction of the Museum and Collection.
- Oversee the Museum’s performance program, occupying a 170 seat theater, galleries and outdoor spaces, and a multi-use gallery for film, video, and performance; generate accompanying texts and publications; and supervise research and documentation related to the program.
- Propose and organize exhibitions across mediums, including the writing and preparation of related scholarly catalogues, brochures, and didactic texts; development of educational programs; and fundraising.
- Supervise a Senior Curatorial Assistant and Curatorial Assistant and work closely with departments across the Museum, including Exhibitions and Collections Management and the Theater Manager, Education, Development, Publications, Graphic Design, Research Resources, Legal, and Visitor Services.
- Lead the Performance Committee patron group and cultivate other donors and trustees, as well as external relationships with artists, members of the press, and colleagues at other institutions.
- Undertake special projects related to the Whitney’s collection, acquisitions, and departmental initiatives.
- Represent the Museum by delivering lectures, participating in symposia, and contributing in other ways that further its mission.
- M.A. in art history or strong knowledge of 20th and 21st century art preferred
- at least 5 years of experience in the field of performance, including demonstrated programming, scholarship, and a history of publications.
- Title (Curator or Associate Curator) will be determined based on level of experience.
Application Instructions: Please send resume, cover letter and salary requirements to email@example.com. Write “Associate Curator/Curator Performance” in the subject line.
A full-time position is available in the Graphic Design Department for an interaction designer.
The Graphic Design department develops and maintains the Whitney's brand and graphic identity. Through the various materials that are produced with the institution's graphic language (including advertising, promotional materials, signage, invitations, branded merchandise, mass mailings, publications, as well as whitney.org and other multimedia initiatives), this department both communicates the Museum's positioning while continually serving to distinguish the Whitney within the cultural landscape of New York and beyond.
- Conceptualize, wireframe, iteratively develop, optimize, and execute design for primarily digital applications, with potential for some work in print and environmental applications.
- Work in close collaboration with colleagues from all Museum departments, in particular Digital Media, while under the supervision of the Director of Graphic Design, and within the language of the Whitney’s graphic identity.
- Act as liaison with developers and outside vendors as needed. Provide recommendations for best practice on web and mobile platforms with both the Whitney’s and the user’s needs in mind.
- B.F.A. in design with 3+ years of professional digital design experience; or equivalent combination of education and work experience
- Strong client-facing communication and project management skills
- Strong typographic ability
- Strong attention to detail
- Strong experience with UX design and information architecture across multiple platforms
- An affinity for designing systematically
- Familiarity with translating data about user behavior into effective design strategies
- Experience managing the production and/or development of large commercial projects
- Knowledge of 20th-century American art/contemporary art desirable
- Expertise in Adobe Creative Suite required
- Familiarity with Google Analytics preferred
Application Instructions: If interested, please send resume, cover letter and salary requirements to: firstname.lastname@example.org and state “Interaction Designer” in the subject line.
Manager of Digital Marketing
Reporting to the Assistant Director of Marketing, the Manager of Digital Marketing is responsible for developing and executing efforts to promote the Whitney’s programs to the public.
- Manage day-to-day implementation of social media strategies and tactics—from content creation and publishing to account monitoring.
- Manage production of institutional email marketing campaigns: write, edit, and deploy all emails using the Museum’s email service provider; develop and execute triggered email marketing campaigns to drive incremental ticket sales on an ongoing basis.
- Manage Google AdWords account and other online search initiatives on an ongoing basis.
- Set and monitor campaign effectiveness (especially for online, email, and social media campaigns), producing timely reports, and developing contingency strategies as required.
- Responsible for tracking historical marketing plans and related statistics, including responding to requests from other departments
- Responsibilities include aspects of marketing project management, including working with agencies and internal colleagues on media planning and placement, design and production of materials, deliverables, and reviews for multiple parties internal to and external to the Whitney, and ensuring that projects remain on track to meet strategic objectives.
- Manage marketing-related creative shoots and events, as appropriate
- Support promotional partnerships and visibility opportunities with corporate, media, and community partners, as appropriate
- Understand and ensure adherence to Whitney style and voice.
- Participate in interdepartmental committees and project teams as required.
- B.A. in Marketing, Art History or related field.
- 3–5 years digital marketing experience in content, media, or creative industry desired.
- Strong production and editorial skills
- Exceptional written communication skills
- Extremely organized and superb attention to detail
- Ability to juggle multiple tasks at once in a dynamic environment
- Strong interpersonal skills with ability to communicate clearly about digital initiatives with non-technical staff
- Ability to work independently, proactively, collaboratively, and effectively under pressure with a wide-variety of people
- Genuine knowledge of modern and contemporary American art and artists
- Expertise and knowledge of best practices with respect to email service providers (experience with Mailchimp is a plus)
- Expertise and knowledge of major social media platforms (Facebook, Twitter, Instagram, Tumblr, Snapchat) with a proven ability to develop social media campaigns and associated marketing strategies
- Knowledge of SEM/SEO, with experience managing Google AdWords campaigns.
- Basic knowledge of HTML
- Results-oriented analytical and reporting skills, including experience with Google Analytics.
Application Instructions: Please send resume, cover letter and salary requirements to: email@example.com and write “Manager of Digital Marketing” in the subject line.
Manager, Membership and Direct Marketing
The Manager, Membership and Direct Marketing will own and execute all aspects of the Whitney’s direct marketing program for membership—this includes renewal, reinstatement and new join campaigns.
Campaign channels include: direct mail, email, phone, paid, and other tactics as needed. The Manager will monitor campaign KPIs and revenue targets for membership as well as how these campaigns drive incremental ticket sales. The Manager will lead a robust A/B testing program across all channels with an emphasis on continuous learning and rapid iteration. Additionally, they will provide timely campaign reporting and monitor monthly metrics for department. This position will provide input and analytical support for strategic recommendations in order to meet revenue goals.
- Responsible for all acquisition, renewal, reinstatement, and upgrade campaigns from ideation to execution inclusive of segmentation and data quality
- Lead on development and execution of email marketing campaigns
- Evaluate and report on performance of each campaign and segment using relevant KPIs such as cost to acquire, return on investment, average gift, and response rate
- Execute digital marketing efforts for the membership department
- Lead a robust A/B testing program for membership direct marketing
- Report on revenue, trends, retention rates, member counts, and other relevant metrics monthly
- Develop annual revenue projections for all direct mail campaigns and implement creative strategies informed by data analysis to strengthen solicitation performance. Ensure effective tracking of performance (e.g. using source codes and matchback attribution processes)
- Bachelor’s Degree
- 3-5 years of work experience; 2+ years direct experience (e.g. running campaigns, reporting on KPIs, running A/B tests, structuring analysis, etc)
- Prior experience running end to end marketing campaigns, inclusive of a full suite of direct marketing tactics
- Strong background in structuring and executing analysis
- Prior experience with subscriptions or membership program desired but not required
Specific knowledge, ability and/or skills:
- Excellent knowledge of MS Excel and prior experience working with large data sets and CRM
- Strong analytical and modeling skills
- Extensive experience working with email service provider(s)
- Knowledge of Google Analytics
- Prior experience working with Tableau and Raisers Edge preferred but not required
- Knowledge of full suite of direct marketing tactics and digital marketing landscape
Application Instructions: Please send resume, cover letter and salary requirements to: firstname.lastname@example.org and write “Manager, Membership and Direct Marketing” in the subject line.
Reporting to the Director of Marketing, the Marketing Coordinator assists with a wide range of tasks related to the Museum's marketing efforts including media planning and advertising production, cross promotional efforts, tourism efforts, marketing research, and other projects as needed.
- Project manager for all marketing efforts (advertising, collateral, special projects)
- Liaise with Agency of Record to maintain advertising calendar outlining ad run dates, material submission deadlines
- Liaise with Graphic Design to facilitate creation of and routing of advertisements via the online Project Center.
- Write copy and compile images and captions for marketing promotions
- Coordinate rights and reproduction asks and negotiations
- Process and track all department invoices
- Maintain and update department budget documents
- Support for digital marketing initiatives
- Support marketing-related events and photo/video shoots
- Assist with planning and carrying-out beneficial partnerships and sponsorships
- Respond to inquiries from other departments regarding past marketing plans and attendance statistics
- Assist with tourism sales and marketing initiatives
- Manage Marketing Department calendar/meetings
- Maintain and adhere to Whitney style and voice in all published content
- Special projects and additional administrative responsibilities as assigned
- 2+ years marketing experience (arts-related preferred)
- Strong administrative, writing and editing skills
- Ability to manage and meet deadlines
- Excellent interpersonal skills, working with clients in fast paced environment
- Passion for contemporary culture, especially visual arts.
- Professional experience using social networking sites such as Twitter, Facebook, Instagram, Tumblr, Snapchat, Periscope, etc
- Working knowledge of HTML and Photoshop, database structures, Flash, video production desirable
Application Instructions: If interested, please send resume, cover letter and salary requirements to: email@example.com and write “Marketing Coordinator” in the subject line.
Member Services Assistants
The Whitney is seeking part-time Member Services Assistants (MSA) to assist with daily operations at the Member Services Desk, Membership Information Office, Museum lobby, and outdoor mobile posts.
The MSA team creates a welcoming environment for all members visiting the museum, and acts as the first point of phone and email contact for current members and prospects. Each MSA pitches acquisitions and renewals in lobby or by phone, fields inbound calls and emails, canvasses admission lines to promote membership, processes admission tickets in the Museum’s lobby, and works efficiently to address and resolve routine customer service requests.
Key responsibilities include, but are not limited to: meeting revenue goals by acquiring new members, renewing and upgrading existing members, and soliciting annual fund donations; providing information about Membership and the Museum; adhering to all cash handling, ticketing, and database protocols; assisting during evening membership events; and general administrative tasks as needed.
Successful candidates will bring customer service enthusiasm, excellent communication and listening skills, an interest in visual art and non-profit fundraising, and attention to detail to this key public facing role.
- Public facing customer service experience
- Strong cash handling skills
- Outgoing and professional demeanor on phone, by email, and in person
- Previous POS and/or constituent database experience
- Interest in visual arts and fundraising
- Additionally, the applicant should be comfortable standing for extended periods of time, outdoor line canvassing in all weather conditions, and moving stanchions
Application Instructions: Please email resume and cover letter in one pdf to firstname.lastname@example.org. In cover letter, include schedule availability and in 100 words or less, tell us how you would sell a Whitney Museum membership. Indicate “Last Name_MSA2017” in subject line of email and attached pdf.
RETAIL EXPERIENCE MANAGERFULL-TIME REGULAR
The Whitney Museum of American Art seeks an ambitious and experienced Manager to lead an energized, professional team of 9+ retail staff in a fast paced high traffic environment.
This experienced individual is the “owner” of our in-store experience, bringing a rigorously detailed attention to the daily presentation of the merchandise and brand expression, and will deliver sales goals by maximizing shop capture rates, average transactions and sales per square ft. metrics. They will own in-store activations, new retail product releases, and events while collaborating successfully with internal and external teams. They will inspire a well-trained and highly informed team who continually strive to exceed the customer’s expectations. They will have a solid retail technology aptitude and will actively maintain and improve the department’s application of omni channel strategies for a seamless customer experience.
The successful candidate will thrive in a fast paced and multifaceted position that includes visual merchandising, employee management, inventory analysis, and cost management. They must be able to manage the long term goals and daily vicissitudes of the operations seamlessly. They must be an inspired and organized staff leader, a technically astute analyst, a creative and nimble thinker, and a flexible and a fully dedicated manager.
Key responsibilities include, but are not limited to:
- Provide impeccable customer service
- Supervise all daily operations including merchandise presentation and housekeeping, accounting processes, mail order and drop ship order fulfillment, and shop breakdowns for internal and external events
- Manage all retail events and activations
- Ensure the efficient and accurate processing of all sales transactions across multiple technology platforms
- Coordinate recruiting, hiring, training, coaching of the retail floor staff
- Oversee monthly accounting reconciliation
- Manage inventory handling standards and inventory counts as scheduled
- Other related duties as assigned
- Supervisory retail experience and strong public facing customer service skills
- Visual merchandising experience, accurate cash management skills
- Professional verbal and written communication skills
- Previous POS system management and inventory management experience
- Ability to lift and carry moderate weights of merchandise
- Interest in arts & culture
- Flexible schedule including weekends, some evenings and holidays
- BA preferred but not required
- An appreciation of diverse audiences is essential; additional languages a plus
Application Instructions: Please email resume and cover letter in one pdf file to email@example.com. In the cover letter include a one hundred word description of a memorable shopping experience that you had recently. Include what made it memorable. Indicate “Last Name_REM2017” in subject line of email and attached pdf.
Security OfficerPart-time Schedule
The Whitney Museum has openings for several part-time security officers who, as part of the Visitor Experience team, create a positive environment for the general public and Museum members. Security Officers enforce Museum security regulations for the public as well as the staff and patrol an assigned area.
Security Officers contribute to the overall protection of art, provide a security service in the lobby, in the galleries, at the staff entrance, in central and at the Museum’s art storage facility. Security Officers report to: Assistant Head Security Officer, Head Security Officer, Security Supervisor, Security Manager and, Director of Security. Shifts Include Weekends, Overnights, Evenings and Mornings.
- Assist with visitor traffic and crowd control
- Patrol designated area in the galleries or lobby
- Assist visitors by providing directions, answering questions
- Monitor premises and enforce Museum rules of conduct for visitors
- Monitor and report safety conditions
- Responsible for elevator operation
- Check packages of persons and/or staff leaving the Museum
- Monitor CCTV Cameras as required
- Other duties as assigned
- 2+ years of experience in security field, especially working at a visitor destination
- 8 and 16 hour New York State Certification
- Fire Security Officer experience
- Superior communication and customer service skills – active listening
- Comfortable working in an environment with groups of children.
- Ability to stand for long periods
- Neat appearance (uniform required)
- Ability and willingness to participate in events in the evenings and on weekends
- Maneuver safely up and down stairs multiple times a round or shift.
- Must able bend, jump, run and lift about 25 pounds
- Computer literacy a plus.
Application Instructions: If interested, please send resume, cover letter and copies of license/certification to: firstname.lastname@example.org and state “Security Officer” in the subject line.